PACT - Do's and Don'ts Articles

The Do’s and Don’ts of Process Improvement
Pat O'Toole

On a monthly basis, PACT publishes a series of articles entitled “Do’s and Don’ts of Process Improvement” to over 2000 process improvement professionals around the world. Each one-page article focuses on a specific model or organizational change management issue and employs humor and real life analogies to drive home the point.

To the left are the first 10 "Do's and Don'ts" articles available for viewing and download. If you would like to see the other articles (more than 30) please send PACT an e-mail expressing your interest.

About the author:

Pat O’Toole is a Principal Consultant at Process Assessment, Consulting & Training (PACT). Pat is one of the most active SEI certified SCAMPI lead appraisers, and has led appraisals spanning all maturity levels, including one of the largest and most complex maturity level 5 appraisals ever conducted. He is a candidate lead assessor for the People-CMM, and is an SEI Transition Partner for the “Intro to CMMI” course, having taught the course more than 60 times. Pat is a Visiting Scientist at the SEI, and as such has taught the “Intermediate Concepts” course, the “CMMI Instructor” course, and has observed a number of “Intro to CMMI” candidate instructors. Pat also served as a member of the SEI’s 12-person Expert Group for CMMI Interpretive Guidance project.

With over 25 years of software development, project management, and consulting experience, Pat works with all levels of management, (S)EPGs, and Process Action Teams in establishing, evaluating, and sustaining their process improvement initiatives. He is a popular instructor who supplements standard training material with a vast array of case studies and humorous examples.

The Do’s and Don’ts of Process Improvement Pat O'Toole

About the author:

The Do’s and Don’ts of Process Improvement
Pat O'Toole